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Shipping & Delivery Policy for Bulk Custom Orders
At MDI88, we specialize in providing high-quality bulk custom products to businesses worldwide. This Shipping & Delivery Policy outlines our logistics process, delivery terms, and important information for clients placing bulk orders. Please review the following details carefully to ensure smooth and efficient shipping arrangements.
1. Shipping Methods
We provide flexible shipping solutions for bulk orders, depending on your order size, destination, and preferred delivery time. Shipping options include:
Sea Freight (Recommended for Large Orders)
Cost-effective for large-volume shipments.
Delivery time: 20-45 days, depending on the destination port.
Air Freight
Faster option for urgent orders.
Delivery time: 5-15 days, depending on the destination airport.
Express Courier (DHL, FedEx, UPS)
Suitable for small-volume bulk orders or sample shipments.
Delivery time: 3-7 business days.
We can also accommodate FOB (Free on Board) or EXW (Ex-Works) terms, depending on your shipping preferences.
2. Shipping Costs
Shipping costs for bulk custom orders depend on:
Order volume (weight and size of the shipment).
Shipping method (sea, air, or express).
Destination country and customs fees.
We work with trusted shipping partners to secure competitive rates for our clients. Exact shipping costs will be confirmed once the order details and delivery destination are finalized.
3. Order Processing Time
Production and processing times for bulk orders will vary based on product type, customization requirements, and order quantity.
Typical Production Time: 15-30 business days.
Processing Time for Shipment: 3-5 business days after production is completed.
We will keep you informed of the production and shipping timelines to ensure a smooth delivery process.
4. Delivery Time
Delivery time depends on the shipping method selected and the destination country:
Sea Freight: 20-45 days.
Air Freight: 5-15 days.
Express Courier: 3-7 days.
Please note that delays may occur due to customs clearance, weather conditions, or other factors beyond our control. We recommend placing your order well in advance to account for any unexpected delays.
5. Customs, Duties, and Taxes
For international bulk orders, the recipient is responsible for any import duties, taxes, and customs clearance fees. These charges are determined by the destination country’s regulations and are not included in our shipping quotes.
We will provide the necessary shipping documents (such as commercial invoices and packing lists) to facilitate the customs clearance process.
6. Packaging
All bulk orders are carefully packed to ensure safe transportation. Depending on the shipping method, packaging may include:
Carton Boxes
Pallets
Wooden Crates (for fragile or large items)
We ensure that all packages meet international shipping standards to reduce the risk of damage during transit.
7. Shipping Terms (Incoterms)
We can accommodate various Incoterms based on your preference and business needs:
FOB (Free on Board): We handle shipping to the port of departure, and you handle the rest.
CIF (Cost, Insurance, and Freight): We handle shipping and insurance to your destination port.
DAP (Delivered at Place): We handle shipping directly to your specified address, excluding customs duties.
Please specify your preferred shipping term when placing your order.
8. Tracking and Notifications
Once your order has been shipped, we will provide a tracking number or Bill of Lading (B/L) for sea shipments. Our logistics team will keep you updated throughout the shipping process.
Tracking updates via email.
Real-time status from our shipping partners.
9. Shipping Insurance
We recommend shipping insurance for large-volume or high-value orders. Insurance costs can be added to your shipping quote upon request. This ensures your goods are protected against loss or damage during transit.
10. Damaged or Lost Shipments
While we work with trusted shipping partners to ensure safe delivery, accidents may happen. If your order is lost or damaged during transit:
Notify us immediately upon receiving damaged goods.
Provide photos and a detailed description of the damage.
We will assist you in filing a claim with the shipping provider.
11. Contact Us
For shipping-related inquiries or assistance with your bulk order logistics, please contact our team:
Email: [email protected]
We are committed to providing reliable and efficient shipping solutions to ensure your bulk custom products arrive on time and in excellent condition.